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Verbal:
Enunciate and keep your voice pleasant. Do not mumble,
drone, clear your throat, grunt or make strange
noises. Learn to be concise; do not repeat yourself
or bore listeners; stick to the subject. Speak positively;
steer clear of negative subjects. Do not criticize,
condemn, complain or contradict. Pay sincere compliments;
think to thank and express appreciation.
Audio:
Be a careful listener; do not interrupt;
hear them out. Seek to understand; repeat back what
you thought you heard. Do not pass judgment or give
unwanted advice. Do not think of what you will say
next to outdo them. Tape record your speaking voice
to be sure you speak clearly and pleasantly.
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Written:
Important communications should be done:
- verbally
- in writing
- confirmed
again verbally twenty-four hours ahead of time.
Keep a copy
on file under the other person's/organization's name.
Reminder notices should show: who, what, why, where and
when. Before printing, have materials proofread by at
least three others. Maintain and make use of current business
cards and letterheads. Keep a journal and post daily before
retiring. Post details such as: dates, names, locations,
relationships, etc. Send cards for birthdays, thank yous
and special occasions.
Bodily:
Smile and look people directly in their eyes. Extend your
hand, give your name and ask for theirs. Use their name
several times to help you remember it. Relax, appear warm
and non-threatening. Guard against nervous habits; do
not fiddle, jiggle, fidget or twiddle. If appropriate,
hug and express sincere, wholesome affection.
"People
don't care how much you know until they know how
much you care."
"The
way others feel about you is largely determined
by the way you make them feel about themselves when
they are around you." |
You would
not worry so much about what others thought about you
if you knew how seldom they thought about you."
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